Terms and conditions

Service provider

The services offered on ciaobellasicily.com under the "Ciao Bella – Sicily Journey" brand are provided by:

Dario Vancardo – sole proprietorship
Via Costantino 13/E – 90147 Palermo (PA), Italy
VAT no. IT07160450826
Email: [email protected]

These terms, together with the cancellation policy, govern the booking and enjoyment of the photo and video experiences offered on the website. By booking you confirm that you have read and accepted them.

The service

Ciao Bella organises walking experiences in Sicily during which a photographer and/or videomaker accompanies participants and captures photos and videos of their trip. Content, duration, meeting point, number of participants, deliverables (number of photos, videos, formats) and any extras are those described on the page of the chosen experience and package.

The experience is not a guided sightseeing tour: the route is designed for creating images. Entrance fees to museums, monuments or venues, food and drinks, and transport are not included unless stated otherwise.

Booking and conclusion of the contract

Bookings are made online by choosing experience, package, date and time and entering the requested details. During payment your slot is temporarily held; if payment is not completed, it becomes available again.

The contract is concluded when the online payment requested (full amount or deposit) is successful. You will then receive a private link to check your booking status: keep it safe.

Under art. 59(1)(n) of the Italian Consumer Code (Legislative Decree 206/2005), the 14-day right of withdrawal does not apply to leisure services with a specific date of performance, such as the experiences booked on this website. The cancellation policy below, also shown at checkout, applies instead.

Prices, deposits and payments

Prices are in euros and are those shown in the summary at the time of booking. The provider operates under the Italian flat-rate tax scheme: VAT is not applied pursuant to art. 1, paragraphs 54-89, of Law 190/2014.

Online payments are handled by Stripe. Depending on the package, either the full amount or a deposit is required; in the latter case the balance must be paid as indicated in the booking summary. Extras are always paid in full online.

The tax document required by law is issued on request.

Conduct, weather and delays

The experience takes place on foot on public streets, which may include stairs, uneven paving and crowded areas. Participants are responsible for their own conduct, clothing and belongings and for respecting the rules of the places visited. Minors may only take part if accompanied by a parent or legal guardian.

If you are late, the experience still ends at the scheduled time. Arriving more than 30 minutes late without notice counts as a no-show.

If bad weather, strikes, unexpected closures or the photographer's unavailability prevent the experience from taking place safely or the shoot from being successful, the experience may be rescheduled or cancelled as set out in the cancellation policy. Some places may forbid or restrict filming: in that case the route will be adapted.

The photographer may end the experience, without refund, in case of dangerous, offensive or unlawful behaviour.

Delivery of photos

Photos and videos are selected and edited in Ciao Bella's style and delivered digitally via a download link, within the time stated for the package or, if none is stated, within 15 working days of the experience. Download and save your files as soon as you receive them: the link may expire and originals are kept only for a limited time, as stated in the privacy policy.

The choice of shots and the editing style are at the photographer's artistic discretion; raw files are not delivered unless otherwise agreed. Results also depend on light, weather and local conditions, which cannot be guaranteed.

Image rights

Copyright in the photos and videos remains with Dario Vancardo / Ciao Bella. You receive a free, perpetual licence for personal, non-commercial use of the delivered files: you may print them, share them and post them on your personal social media, ideally crediting Ciao Bella. Commercial or advertising use requires a written agreement.

Ciao Bella may use images in which participants are recognisable (website, social media, portfolio, promotional material) only with their explicit, revocable consent; for minors, the consent of a parent or legal guardian is required.

Liability

Ciao Bella is liable for damage caused by its own fault in performing the service. Except in cases of wilful misconduct or gross negligence, and subject to the mandatory limits set by consumer protection law, liability for failure to perform or improper performance of the service is limited to the amount paid for the experience.

In case of loss of or damage to files due to technical causes not attributable to gross negligence, liability is limited to repeating the experience or refunding the amount paid.

Complaints and governing law

For any complaint, write to the contact details above: we reply within 14 days. Consumers may also use the alternative dispute resolution (ADR) bodies provided for by the Italian Consumer Code.

These terms are governed by Italian law. For consumers, the competent court is that of the consumer's place of residence or domicile, if in Italy; the mandatory protections of the law of the consumer's EU country of residence remain unaffected. For non-consumer customers, the court of Palermo has exclusive jurisdiction.

The version of these terms in force at the time of booking applies. Last updated: 8 November 2026. In case of discrepancy, the Italian version prevails.